FAQ
Frequently Asked Questions:
What is kretek?
Kretek is a traditional Indonesian cigarette made from a blend of tobacco, cloves, and other ingredients. Its name comes from the distinctive “kretek” crackling sound produced when the cloves burn.
What types of kretek products do you produce?
We only produce SKT (Sigaret Kretek Tangan) — hand-rolled kretek cigarettes made by skilled artisans.
Do you use locally sourced ingredients?
Yes. We prioritize tobacco and cloves from local farmers across Indonesia to support the national economy and ensure product quality.
What quality standards do you apply?
Every stick goes through strict selection of raw materials, hygienic processing, and quality checks before reaching the market. We follow rigorous Standard Operating Procedures (SOP) to guarantee consistency in taste and product safety.
Do you accept factory visits or tours?
Yes, we welcome factory visits for educational purposes or business cooperation, by appointment and following certain procedures. Registration can be arranged through our public relations or customer service team.
How is kretek produced?
In general, the process includes:
- Selecting and blending tobacco & cloves
- Preparing the signature spice and sauce mix
- Grinding and drying
- Rolling (by hand or machine)
- Packaging and labeling
Are your products officially licensed?
Yes, all of our products are registered with the Customs Office and comply with government regulations, including mandatory health warnings.
Do you offer business partnership opportunities?
Yes, we are open to distribution partnerships, white-label production, and marketing collaborations. For details, please contact our marketing department.
How can I contact the company?
You can reach us through:
- Phone: +62 822-4550-4486
- Email: kontak@kopimasrefill.com
- Office & Factory Address: Jl. Kh Malik XIV Rt 02 Rw 05, Kedungkandang, Malang City, East Java 65137, Indonesia